【派臣技術(shù)有話說(shuō)】：最近派臣在跟 用戶接觸的過(guò)程中，一部分 用戶之前自己注冊(cè)了域名，想轉(zhuǎn)出到我司。但是之前合作的代理注冊(cè)機(jī)構(gòu)以種種原因搪塞不給。針對(duì)這個(gè)情況，總結(jié)出可行方法和環(huán)節(jié)。希望對(duì)大家有幫助。域名轉(zhuǎn)出注冊(cè)商時(shí)必須向原注冊(cè)商索取到 轉(zhuǎn)出密碼（auth-code）才能進(jìn)行。像Godaddy等國(guó)外注冊(cè)商，普通在控制面板上就能夠直接點(diǎn)擊一個(gè)按鈕發(fā)送auth-code到域名所有人的郵箱之中，國(guó)內(nèi)的注冊(cè)商普通都沒有自由獲得轉(zhuǎn)出密碼的功能，需要聯(lián)絡(luò)注冊(cè)商或之前注冊(cè)域名的代理商，人工索取轉(zhuǎn)出密碼，或提出要進(jìn)行域名遷出。這樣原注冊(cè)商普通會(huì)給出相應(yīng)的處理環(huán)節(jié)。

如果原來(lái)是通過(guò)萬(wàn)網(wǎng)、新網(wǎng)等注冊(cè)商的代理商購(gòu)買的域名，如果代理商不給轉(zhuǎn)出密碼，能夠先向萬(wàn)網(wǎng)等 注冊(cè)商直接投訴，如果注冊(cè)商也不配合處理再向ICANN、CNNIC等注冊(cè)局投訴。 按照域名相關(guān)管理機(jī)構(gòu)的規(guī)定（ICANN域名轉(zhuǎn)出政策），原注冊(cè)商不能擅自拒絕或限制域名的遷出，也不能以任何名義對(duì)域名遷出額外收取費(fèi)用； 如果原注冊(cè)商以種種名義阻攔域名遷出或要求對(duì)域名遷出收費(fèi)的，

域名持有者能夠按照以下方式進(jìn)行投訴； 國(guó)際域名投訴地址：http：//www.icann.org/en/resources/compliance/complaints/transfer/form （對(duì)英文不熟悉的詳見后文的幫助）國(guó)內(nèi)域名投訴方式： 投訴郵箱為supervise@cnnic.cn，投訴電話為010-58813000  （國(guó)內(nèi)域名轉(zhuǎn)出，部分注冊(cè)商要求郵寄轉(zhuǎn)出申請(qǐng)表、身份證、營(yíng)業(yè)執(zhí)照復(fù)印件等資料才給轉(zhuǎn)出密碼。針對(duì)這種故意阻止轉(zhuǎn)出的行為，能夠聯(lián)絡(luò)CNNIC進(jìn)行投訴投訴郵箱為supervise@cnnic.cn，投訴電話為010-58813000 。 投訴郵件中請(qǐng)注明你的域名，并附上身份證、營(yíng)業(yè)執(zhí)照掃描件等資料，以便證明你是該域名的所有者，并且用域名所有者的郵箱來(lái)發(fā)郵件。目前萬(wàn)網(wǎng)、西部數(shù)碼等注冊(cè)商不要求郵寄原件，直接在線上傳資料即可轉(zhuǎn)出域名，其他部分注冊(cè)商要求郵寄原件以阻攔轉(zhuǎn)出）

若有任何疑問(wèn)，請(qǐng)聯(lián)絡(luò)域名專員協(xié)助解決：聯(lián)絡(luò)人：官小陶 郵箱：trans@west263.com 電話：028-86263960－8204 以下是國(guó)際域名的投訴環(huán)節(jié)，普通投訴幾天后即可收到轉(zhuǎn)出密碼。在域名轉(zhuǎn)出注冊(cè)服務(wù)商時(shí)，遭遇原來(lái)的注冊(cè)商拒絕轉(zhuǎn)出的，或者以種種原因阻止轉(zhuǎn)出，涉及國(guó)際域名的問(wèn)題都能夠在ICANN投訴。普通說(shuō)來(lái)因?yàn)镮CANN根據(jù)客戶投訴有權(quán)取消注冊(cè)商資格或進(jìn)行處罰，所以投訴是相當(dāng)見效的。通過(guò)在線提交問(wèn)題投訴注冊(cè)服務(wù)商的方式能夠獲得轉(zhuǎn)出授權(quán)碼，投訴網(wǎng)頁(yè)中填寫的情況介紹需提交英文版，能夠參照模板格式修改對(duì)應(yīng)的信息啟用。

一、登錄ICANN官方網(wǎng)站轉(zhuǎn)出表單提交投訴ICANN投訴網(wǎng)址：http：//www.icann.org/en/resources/compliance/complaints/transfer/form

1、填寫基礎(chǔ)信息，標(biāo)注*號(hào)的為必填 * Name 姓名，必須填寫Organization(if any) 組織機(jī)構(gòu)，非必填。* Email address必須填寫電郵地址方便注冊(cè)商（regestrar）聯(lián)絡(luò)，必須用whois信息中域名所有人的郵箱。Phone number(optional) 填寫電話號(hào)碼，非必填。* Domain name必須填寫 投訴的域名，如abc.com ，留意不用填www. （上圖示例有錯(cuò)）。 此處只能填寫單個(gè)，提交時(shí)系統(tǒng)會(huì)自動(dòng)查詢注冊(cè)商

2、Indicate the reason(s) 選取投訴的問(wèn)題種類，選域名轉(zhuǎn)出中遭遇的相關(guān)的問(wèn)題。 My registrar blocked the transfer because I did not pay the transfer fee. 注冊(cè)商拒絕轉(zhuǎn)出，因?yàn)槲覜]有支付轉(zhuǎn)出費(fèi)用。 （如果原注冊(cè)商要求收取轉(zhuǎn)出費(fèi)用或必須續(xù)費(fèi)一年才給轉(zhuǎn)，就選取上這一項(xiàng)）The registrar blocked the transfer because I have not paid for a pending or future registration period. 注冊(cè)商拒絕轉(zhuǎn)出，因?yàn)槲覜]有支付到期前的注冊(cè)費(fèi)用。My domain name has not expired and the registrar requested it be renewed prior to the transfer. 自己的域名沒有過(guò)期，注冊(cè)商要求在轉(zhuǎn)出之前續(xù)費(fèi)。I am the Registered Name Holder and my email address is listed as the registrant’s in the registration information， but the registrar requested proof of my identity 我啟用姓名和郵件地址與登記注冊(cè)信息統(tǒng)一，但注冊(cè)商還要求我提供身份證明。（普通勾選這一個(gè)即可）The registrar blocked the transfer because there are payment defaults between the registrar and the reseller through which the domain was registered.注冊(cè)商拒絕轉(zhuǎn)出，代理商和注冊(cè)商之間存在支付違約問(wèn)題。The domain name is locked and the registrar did not update the status and did not provide me with means to update it. 域名被鎖定，注冊(cè)商不更新解鎖狀態(tài)。My registrar blocked the transfer saying that the domain name was created less than 60 days ago， or that it was transferred to my registrar less than 60 days ago. 注冊(cè)商拒絕轉(zhuǎn)出，原因是域名注冊(cè)不到60天，或剛轉(zhuǎn)出不到60天。。Other.其他的情況。

3、Please indicate which of the following you have completed in working with your current or losing registrar： 請(qǐng)介紹當(dāng)前域名轉(zhuǎn)出處理情況，這里分兩個(gè)部分選取相應(yīng)問(wèn)題介紹

Regarding the authorization code (auth-code) * 關(guān)于轉(zhuǎn)出授權(quán)碼 I tried to retrieve the auth-code from my control panel.  我嘗試了從控制面板獲得轉(zhuǎn)出碼 I asked the registrar to provide me the auth-code， but it was not sent within the 5 days following my request.  我請(qǐng)求域名注冊(cè)商提供授權(quán)碼，但是在我提出請(qǐng)求后5天內(nèi)未發(fā)送。 （普通選這一項(xiàng)，因?yàn)閲?guó)內(nèi)域名注冊(cè)商的控制面板中普通都沒有獲得轉(zhuǎn)出授權(quán)碼的功能?。㏑egarding the lock status * 關(guān)于鎖定狀態(tài) I already tried to unlock the domain name myself.  我已經(jīng)嘗試自己解鎖域名。 I asked the registrar to unlock it， but the domain was not unlocked nor did I receive means to unlock it myself.  我請(qǐng)求域名注冊(cè)商解鎖，但是域名未被解鎖，我也未得到怎樣自助解鎖的手法（普通選中這一項(xiàng)即可）

4、Please provide additional comment or details寫上您的投訴事件簡(jiǎn)要描述即可。（內(nèi)容見下面的二個(gè)模板）

最佳把問(wèn)題寫清楚簡(jiǎn)要。然后點(diǎn)submit提交即可A英文信模板（括號(hào)中文為替換文本介紹標(biāo)注，替換為相應(yīng)內(nèi)容刪除中文即可）：Hello，I registered my domain mydoname.com（注冊(cè)域名）at xxx（注冊(cè)商，whois中Registrar，如果不清楚，能夠不填這一項(xiàng)）. I am not satisfied with their service and I want to transfer my domain to other.I can't find any place on their site to get my Auth-code. Followed their FAQ， I found they require a paper form to be filled and mailed to their office with a hard copy of my official personal photo ID or/and passport. I feel very uncomfortable about this. I don't think they has authority to check my personal id and keep a hard copy， it contains lot of my privacy info. I believe this requirement is against both ICANN policy and local law.Please help me getting my Auth-code from them. Thanks.

B英文信模板：域名代理商拒絕并要求續(xù)費(fèi)HelloIm a Chinese people and bought a domain mydoname.com（注冊(cè)域名） in 20xx.I decided to transfer my domain to west263.com for the better service and lower renew price.But the agent xxx（注冊(cè)商）and its agent xxxx.xx（代理商） dont provide the auth-code to me. They ask me to renew the domain first which will cost me xx RMB and 60 days.I think I’m the domain owner and I have the right of transfering my domain by free。 But many domain agents in China (not only xxx)always set up many check points and collect fees to avoid customers transfering domain out of them。Please ask xxx。com send the auth-code of mydoname.com to it’s owner email and regulate the behavior of Chinese agents。Thanks

二、大約1-5天內(nèi)，即可收到注冊(cè)商的回復(fù)郵件。普通情況，域名注冊(cè)商直接提供域名的轉(zhuǎn)出授權(quán)碼。如遇到原域名注冊(cè)服務(wù)商阻攔，能夠再次向ICANN投訴。投訴間隔普通最長(zhǎng)不超過(guò)7天，最短不要小于2-3天，需要關(guān)注注冊(cè)商工作時(shí)間，防止非工作時(shí)間處理延時(shí)。若5天后沒有收到密碼能夠按照以下模板繼續(xù)申請(qǐng)：HelloThis is the second complaint letter sent.I registered my domain mydoname.com （注冊(cè)域名）at xxx（注冊(cè)商，whois中Registrar）. I am not satisfied with their service and I want to transfer my domain to other.I can't find any place on their site to get my Auth-code.……

三、關(guān)聯(lián)百科•域名所有人名稱初期填寫錯(cuò)誤是能夠修改的，所有人電子郵件地址必須是正確可用的。•啟用域名whois信息上所有人或管理人的郵箱地址填寫報(bào)告或投訴，以此證明管理身份。•獲得到轉(zhuǎn)出密碼要及時(shí)轉(zhuǎn)出，如果域名被鎖定（lock 或 hold狀態(tài)），時(shí)間過(guò)了轉(zhuǎn)出密碼也會(huì)失效。•auth-code是域名授權(quán)碼，即通常說(shuō)的轉(zhuǎn)出密碼，不等同于域名管理密碼。

四、屬于合理拒絕的情況： •欺詐行為的證據(jù)•一致域名爭(zhēng)議解決政策（UDRP）處理 •法庭或仲裁機(jī)構(gòu)作出的裁定•合理授權(quán)轉(zhuǎn)讓人存在爭(zhēng)議•域名持有人初期注冊(cè)費(fèi)用欠款 •域名持有人提交了書面異議 •域名是“鎖定”狀態(tài)（需登記名稱持有人提供合理原因解除鎖定狀態(tài)。） •域名初始注冊(cè)時(shí)間未滿60天或剛轉(zhuǎn)出未滿60天。